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Coffee with OKRs #36 · 5 min read

Implementing strategy means communication and execution. A list of initiatives is neither

The strategy is written down, the board knows where the company is going, and then comes the question of what next. Usually one of three things happens: the strategy is announced and each team has to work out for itself how to contribute to it, or all the roadmaps are looked at at once, or the strategy is broken down into initiatives. The last one ends in a spreadsheet with several hundred initiatives, because practically anything fits under a three-year plan.

From the episode · in Polish

The road from a written strategy to work week in, week out

The episode goes through the whole implementation in order: what fits on a one-page strategy, how to choose a quarterly objective, how to put a team together, how to check people's workload, and what the agenda of a weekly meeting that fits in an hour looks like. The part about why a document several dozen pages long can't be communicated comes at around the eighteenth minute, and a short summary of both components closes the recording. from 00:18:15

An implementation has two components, and it is worth separating them, because companies usually do only the first. Communication ends at the moment you can show the whole company what we are doing and why it is this in particular. Execution starts where a specific team agrees how it will work on it. Between the one and the other, usually everything else falls away, and that is the reason a strategy stays a presentation.

Communication means bringing the strategy down to a single page. On it go: why we exist, where we want to be in the distant future, where we are today, which problems and challenges we are addressing, with which policies (our guiding principles), what our strategic goals are and how we measure them, which indicators of financial health we keep an eye on, what the annual and quarterly goals are, and who takes part in delivering them. Underneath sits the full analysis: markets, competition, data, everything that led to these decisions. We communicate the essence, not the analysis, because from a document several dozen pages long everyone will take away something different and be convinced they understood it correctly. That single page is also a living document: we update it with every iteration of the quarterly objective, when the annual goal changes and when the strategic assumptions change, no less than once a quarter. At the start of an implementation it can be every week.

Execution starts with one quarterly objective and a team put together specifically for that objective, from people in different departments, with the full set of competences needed and without anyone being seconded full time. There is no team for implementing the strategy; there are teams for specific objectives, and their make-up changes from quarter to quarter. Before they start, we check dependencies and the real workload of these people, because the objectives always end up with the same people, the ones who handle everything and are already jammed with day-to-day work and running their teams. The order matters too: first we design the objectives against the strategy, and only then do we apply the team's constraints. The other way round, from people's availability to ambition, is worth doing only when the team is extremely overloaded. Then the work goes on week in, week out, and the quarter is closed by a retrospective that isn't there to improve how the team works together, but to check whether the assumptions from three months earlier held up, and to update the annual goal, the assumptions and the single page.

That leaves the question of how to tell that a given piece of work is strategic at all. Without short-term objectives with hard metrics this can't be settled, because you can stretch a three-year strategy to cover any initiative, and the discussion will end in special pleading. One control question helps: if we had no strategy and no such objectives, would we still be doing this. I won't hide that the methodology itself matters least here. They all grew out of the experience of people who were implementing something, and they are all alike. What decides is the nuances of working with people, and writing a strategy and objectives is decidedly easier than implementing them.

missionvisionproblemdecisionsmetricsOKRs1 page
The one-pager. The whole strategy on one page: mission, vision, the main problem, decisions, metrics, first OKRs. Red on the decisions, because those are the ones that hurt.

Takeaways

Four things that decide whether a strategy gets off the ground

  1. 01

    A question that settles it in ten seconds

    If we had no strategy and no such objectives, would we still be doing this. An answer of yes means the day-to-day, not strategic action. In one objective-writing session, an idea for a sales objective fell away like this: those sales would have happened without any change in the organisation.

  2. 02

    Let's grow three times over is not a strategic goal

    A strategy is a set of integrated actions that says where and how we compete, and addresses a specific challenge. A goal that addresses none is just an expectation about the result, and going from the mission straight to a backlog of projects ends with not being able to tell strategy apart from daily work.

  3. 03

    A team forms around an objective, not around the strategy

    Don't set up a team to implement the strategy. Gather people from different departments around one quarterly objective, with the full set of competences needed to deliver it, and accept that in the next quarter the make-up will be different.

  4. 04

    Check workload before the quarter, not during it

    Mapping dependencies ends in a real decision: a different objective owner, a different team make-up, moving the objective to later, outsourcing or recruitment. Without it, planning comes down to we will probably make it, so let's keep our fingers crossed.

The whole topic in one place

How we work with clients when shaping strategy and operations

This text starts at the moment the strategy is already written down, while most mistakes are made earlier: in the analysis, in the decisions, and in what the board settles before the first objective exists. If you want to see the whole sequence, from preparing for the workshop to monitoring, there is a separate, longer text about it, with links to the other episodes in this series.

Read the whole topic

Author

Lena Zhukova

Lena Zhukova

founder; strategy workshops, quarterly sessions

Founder of OKR Poland. For twenty years she has worked with boards of companies from 30 to a few thousand people; she wrote dozens of strategies with them and helped implement them in more than 40 organisations.

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We write when we have something to say. To start: eight hours of recording on preparing a company for strategy workshops, plus the OnePager.

Recording · eight hours

How to prepare a company for strategy workshops

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